2017 Koowheel Upgrade Foldable Electric Scooter Samsung Battery Kick Scooter Mini Electric Skateboard for Children Kid Adult

Notice

Due to the new inventory of Germany warehouse updated ,now we just have Red color of this scooter in stock, so if you make the order and choose to ship from Germany, you will receive a Red color one, but the all configurations are the same, pls don’t worry about it , thanks!

How about the shipping time and VAT tax?

1.I need pay for customs duty?

TAX will be prepaid by US,When you receive the package, you do not need to pay taxes.

2. How long will delivery after order?

EU countries about 8-12 days of delivery ; Russia about need 20-35 days delivery

USA about 10-15 days of delivery

3. Is this the original scooter?

we are promise this Scooter 100% original Koowheel Brand

4. What if I’m dissatisfied with the product?

We guarantee you will be 100% satisfied with the quality of your product. If you’re unhappy with it, please contact our Customer Service who will be glad to help.

When contacting Customer Service Team, please give your order number, a short description and a photo of the problem, so we can prevent these problems in the future.

5. May I get repair warranty?

One-year store warranty (China Warranty Service) or One-year Germany/USA Warehouse warranty .

Product attributes：

Maximum load capacity: 110KG Operating voltage: 33V – 42V

Charging voltage: AC100-240V / 50-60Hz Charging current: 2000mah

Charging time: 2.5h Rated speed: 14 mph

Rated climbing: 15 degrees Driving distance: 15 miles (smooth surface)

Battery capacity: 25.55V/4300mAh Battery brand: Original Samsung Lithium Battery

Motor type: 250W Brushless HUB motor UL2272 Certified: Yes

Bluetooth Version: 4.0 Wheel size: 8″ Solid Front wheel / Inf latable Rear tire

Light: LED Headlight & Stem Throttle Type: Thumb

Display: Integrated LCD Recommended AGE: Above 12 Years

Dimensions: Folded: (880 x 345 x 435) Package: Folding Scooter,Charger,Mamnual

Unfolded: (902 x 1130 x 435) Use/Charging Temperature: 10F~104F/32F~104F

Scooter size: 1130 x 902 x 435 mm Net weight: 11kg

1) We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.

2) Payment must be made within 3 days of order.

3) If you can’t checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 3 days.

Notice:

China Post Ordinary Small Packet Plus :By China Post to provide domestic section of the receiving, sending, planning and delivery of information, do not provide information on foreign segment tracking. Some set of warehouse to some countries cannot provide the three node information.

Estimated time effect

1) the normal situation: 35 – 16 days to reach the destination

2) special case: 35 – 60 days to reach the destination, including the special case: holidays, policy adjustment, remote areas etc.

1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO)

2. Orders processed timely after the payment verification.

3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.

4. The images shown are the actual item and are for your reference only.

5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.

6. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!

7. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of TheBigStoreSA (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of http://www.thebigstoresa.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

2018 Koowheel Upgrade Foldable Electric Scooter Samsung Battery Kick Scooter Mini Electric Skateboard for Children Kid Adult